Privacy Policy


Applies to: pinthouse.com, our online ordering links, and our official pages that link to this policy.

Pinthouse (“Pinthouse,” “we,” “us,” or “our”) respects your privacy. This policy explains what we collect, how we use it, and the choices you have.

1) Information we collect

We collect information in three ways:

a) You provide it directly

  • Contact details and preferences when you make a reservation, place an order, buy gift cards, book events, submit a donation request, apply for a job, join a rewards or email list, or contact us.
  • Payment details processed by our payment partners. We do not store full card numbers.

b) Automatically when you use our sites or Wi-Fi

  • Device and usage data such as IP address, browser, pages viewed, referring pages, and general location.
  • Cookies and similar technologies for site performance, analytics, and advertising.

c) From partners

  • Ordering, ticketing, and marketing providers such as online ordering platforms, delivery services, reservation systems, event platforms, email and SMS tools, and social platforms if you interact with our pages or ads.

2) How we use information

  • Provide and improve our websites, apps, and services.
  • Process orders, reservations, events, catering, gift cards, rewards, and customer support.
  • Personalize your experience and remember preferences.
  • Run promotions, surveys, and loyalty or referral programs.
  • Analyze performance and measure marketing effectiveness.
  • Maintain safety, comply with law, prevent fraud, and enforce our terms.

3) Cookies and similar technologies

We use:

  • Required cookies for core functionality.
  • Analytics cookies to understand site use.
  • Advertising cookies to deliver and measure ads.

Manage cookies through your browser settings and any site-level cookie banner we provide. Some features may not work without cookies.

4) How we share information

We share information with:

  • Service providers that operate our website, apps, ordering, payments, reservations, delivery, event ticketing, email and SMS, analytics, and advertising. They may only use data on our behalf.
  • Marketing and advertising partners to deliver and measure ads.
  • Event, raffle, or promotion partners when you choose to participate.
  • Authorities when required by law or to protect rights and safety.
  • Successors in a corporate transaction.

We do not sell your personal information for money.

5) Your choices

  • Marketing emails or SMS: Use the unsubscribe link or reply STOP.
  • Cookie controls: Use browser settings and our cookie banner where available.
  • Account, rewards, or preferences: Update through the applicable account or contact us.

6) Retention

We keep information only as long as needed for the purposes above, to meet legal requirements, or to resolve disputes.

7) Security

We use administrative, technical, and physical safeguards appropriate to our business. No method of transmission or storage is fully secure.

8) Children’s privacy

Our services are for people 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will delete it.

9) Jobs and applications

If you apply for a job, we use your information to evaluate your candidacy and as required by law. Additional notices may apply through our applicant portal.

10) Donations, sponsorships, and events

If you submit a donation or sponsorship request, or book an event, we use the information to review your request and coordinate details. We may ask for materials like logos or photos and will use them only as agreed.

11) Third-party links and tools

Our site may link to third-party platforms such as online ordering, delivery, reservations, event ticketing, or social networks. Their privacy practices govern your use of those services.

12) Privacy rights in Texas

Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the following rights:

  • Access: You can request confirmation of whether we process your personal data and access to that data.
  • Correction: You can ask us to correct inaccuracies in your personal data.
  • Deletion: You can request that we delete your personal data, subject to legal exceptions.
  • Data portability: You can request a copy of your personal data in a portable format.
  • Opt-out rights: You may opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise these rights, email us at lostatsea@pinthouse.com. We will verify your request as required by law and respond within the timelines provided.

You may also appeal a denied request by emailing lostatsea@pinthouse.com with “Privacy Request Appeal” in the subject line.

13) Loyalty and rewards

If you join a rewards program, we process identifiers, contact details, purchase history, and preferences to operate the program and send relevant offers. You may leave the program at any time.

14) Text messages

By opting in, you agree to receive automated texts. Message and data rates may apply. Frequency varies. Reply STOP to opt out and HELP for help.

15) User-generated content and social media

If you tag us or submit content, you grant us permission to display it on our channels in line with any terms provided at submission. Do not post content you do not have rights to share.

16) Changes to this policy

We may update this policy from time to time. We will change the “Effective date” and post the updated version. Material changes will be highlighted for a reasonable period.

17) Contact us

Questions or requests about this policy or your information, please contact us at lostatsea@pinthouse.com. This Privay Policy was last updated on September 23, 2025.