New Jolly Rogers Rewards Program FAQ

New program. New ways to earn. Here’s everything you need to know.

How do I join the Jolly Rogers Rewards program?

Joining is easy and free! You can sign up online, use the Pinthouse App, through the Pinthouse ordering experience, or in person at any Pinthouse location. Simply enter in your phone number on the guest-facing display to start earning rewards. Download the Pinthouse mobile app in the Apple App store or the Google Play store, and create an account.

How do I earn rewards?

Sign up for the Jolly Rogers Rewards program, and start earning points immediately. Members no longer need to add their credit cards to their account, Toast automatically ties the member’s purchases made with their credit cards back to their account. Members earn 1 Pinthouse Point for every $1 spent at all of our Pinthouse brewpubs as well online orders through pinthouse.com. (Note: Members earn rewards when ordering from the table, app, or ordering online, just not for third-party orders via Uber Eats, DoorDash, etc.)

What happens to my existing Thanx rewards and points?

As we transition to our new Jolly Rogers Rewards program powered by Toast, we're working to make the migration as seamless as possible. Eligible rewards, points, and account information will transfer to your new account. If you notice anything missing after the transition, please contact us at loyalty@pinthouse.com and we'll be happy to help.

Will my account transfer automatically?

Yes. If you've previously participated in Jolly Rogers Rewards through Thanx, your account information will transfer to our new Toast-powered loyalty program. We recommend verifying your email address and phone number after the transition to ensure everything is up to date.

Do I need to create a new login?

You will need to create a new password to log in. Your existing account information will be transferred. Depending on how you access your account, you may be asked to verify your email address or phone number the first time you sign in.

Can I still earn rewards on pinthouse.com orders?

Yes! As long as you're logged into your loyalty account or use the same phone number or email associated with your Jolly Rogers Rewards account, you'll earn points on eligible online orders placed through pinthouse.com.

Do catering orders earn rewards?

Yes! Eligible catering orders placed directly through Pinthouse qualify for Jolly Rogers Rewards points. Orders placed through third-party services may not be eligible.

Can I earn rewards on beer purchases?

Yes! Eligible beer purchases made directly from Pinthouse earn rewards where permitted by applicable laws and regulations.

Do I earn points on gift card purchases?

No. Gift card purchases do not earn loyalty points. However, when a gift card is redeemed for eligible food and beverage purchases, those purchases can earn points.

Do my rewards expire?

Your points never expire. 

Can I use rewards at every Pinthouse location?

Yes! Jolly Rogers Rewards can be earned and redeemed at all participating Pinthouse locations.

Can I use multiple rewards at once?

No. You can use only one reward per transaction.

Can I use rewards online and in-store?

Yes! Eligible rewards can be redeemed both in our pubs and on qualifying online orders placed through pinthouse.com.

How do birthday rewards work?

Members who have provided their birthday in their loyalty profile will receive a special birthday reward each year. Birthday rewards expire 14 days after you receive it, so be sure to redeem yours before it expires.

I forgot to provide my phone number. Can points be added later?

If you forgot to identify yourself during your purchase, please contact us as soon as possible with your receipt. We'll do our best to add eligible points to your account. Requests must be made within 30 days of your purchase.

How do I check my points and available rewards?

You can view your current point balance, available rewards, and recent activity by logging into your Jolly Rogers Rewards account online or through your Toast account or you can check on your reward balance through the Pinthouse app.

How can I check on my lifetime points balance?

You will receive an email every time you earn increments of 1,000 lifetime points. If you have additional questions, please email loyalty@pinthouse.com and we will promptly respond.

Can I transfer my rewards to someone else?

Members are not allowed to transfer their rewards to someone else.

Who do I contact if something looks incorrect?

We're happy to help! If you have questions about your account, missing points, or rewards, please contact us at loyalty@pinthouse.com